100% Food Grade 2 pcs/set Customized wire rack microwave silicone oven rack guard

 1.Welcome the OEM/ODM any silicone product items.
2.100% QC inspection for the products shipped.
3 .Provide the prices range based on the different qty.
4. We offer good after-sale service, we will reply your inquiry in the first time
5. If you have any question, please feel free to contact me for any time

Q1: Is it available for samples?

 Answer:  Yes and inventory sample is Free, but you need pay freight for cost. It is fair.

          As for customized samples, we will charge some cost according to the customer’s requirement. 

Q2: What is the lead time for samples? 

 Answer: if choose from inventory, we can send the samples out in 2 workdays.

          If customized samples, it will be 5-10 days.

Q3: What’s the lead time for production?

Answer: Normally 7-30 days depends on the order quantity and requirement.

Q4: Is it OK to make with customer’s brand name/logo?

Answer: Yes, we can print your logo on the product.

             If need emboss or deboss logo, it will need new mold.

Q5: What’s the MOQ?

Answer: For the parts with inventory, the MOQ is 100 pcs. If have to customized, normally the MOQ is 1000-2000 pcs. Of course, the larger the quantity, the cheaper the price.

Q6:Payment term

1. 30% deposit upon releasing order, 70% balance paid before shipping
2. As for small amount, it is better to pay 100% in advance to save bank charge

Q7: What’s the shipping method:

Answers:

1. DHL/UPS/Fedex/TNT/Aramex door to door service
2. By air
3. By sea

Q8: What’s the freight charge

1. We can use customer’s forwarder for shipping.

2. We also have long-term cooperated forwarders for  Express(DHL/UPS/Fedex/TNT/Aramex) , and        also for sea & air freight with  competitive prices.

Q9: Is it OK with OEM products?

Answer: Yes, we can do OEM. We have our R&D department and mold shop to support customers and ourselves to develop and make new products

Q10: Process of order 

Answers:

1. Provide samples for approval if necessary
2. Make payment for deposit to get the production started
3. After production finished, the buyer can send 3^rd inspector to
4.  come to check the quality (we do 100% inspection by ourselves before shipping)
5. Make balance payment
6. Arrange for shipping and provide tracking number or shipping documents to buyers. 

Q11: After-sales service?

Answer: We take responsibility for any orders. We do 100% inspection

during prdocution and before packaging. If there is any defects shipped

to buyers, we will provide replacement in next order

Please send us email to get more information of our products. 

 Welcome to contact us any time, we'll do our best to satisfy you.

 We can customize new molds, and provide you factory price!

maddy  xiao
Dongguan Lottie Silicone Products CO.,LTD